Safe Play

hbajae Responsible Gaming

Gaming should always be enjoyable. hbajae is committed to providing every player in Bangladesh with the tools, resources, and support they need to stay in control of their play at all times.

21+
Adults Only — 21+ Strictly Enforced
hbajae is exclusively for players aged 21 and above. Age verification is required during registration. Underage access is strictly prohibited and will result in immediate account closure.

Our Commitment to Responsible Play

Why responsible gaming is at the heart of everything hbajae does

At hbajae, we believe that gambling is a form of entertainment — not a way to make money, solve financial difficulties, or escape personal stress. For the overwhelming majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, gaming on hbajae remains a fun and controlled activity. But we also know that for a small number of people, gambling can become problematic, and we take that reality seriously.

Responsible gaming is not a box to tick — it is a genuine, ongoing commitment that shapes how hbajae designs its platform, trains its support team, and responds to players who reach out for help. Every feature described on this page is live and accessible to all registered players. We encourage you to use them freely and without embarrassment. Setting limits and taking breaks are signs of smart play, not weakness.

hbajae operates on the principle of informed, voluntary participation. Every player on our platform has chosen to be here, and every player has the right to leave, pause, or adjust their engagement at any time. Our responsible gaming tools are designed to make exercising that right as straightforward as possible. You should never feel locked in to any level of activity you are not comfortable with.

If at any point you feel that gambling is affecting your financial wellbeing, your relationships, your work, or your mental health, please reach out to us immediately at [email protected]. Our support team is available 24/7 and will treat your enquiry with full confidentiality and zero judgment.

Player Protection Tools

Built-in controls available to every hbajae account holder

Deposit Limits
Set a daily, weekly, or monthly maximum deposit amount on your hbajae account. Once your chosen limit is reached, no further deposits are accepted until the next period begins. Limits take effect immediately when lowered and after a 24-hour cooling period when raised — giving you time to reconsider.
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Session Time Reminders
Configure automatic notifications that remind you how long you have been playing in a single session. You can set reminders at 30, 60, or 90-minute intervals. When a reminder fires, you will receive a clear on-screen message giving you the opportunity to review your activity and decide whether to continue or stop for the day.
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Cooling-Off / Time-Out
Take a short break from hbajae without closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a time-out, your account is suspended from all gameplay and deposits. Your account balance is preserved and remains accessible once the period ends.
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Self-Exclusion
If you feel you need a longer break or want to stop gambling entirely, you can request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. Self-exclusion is permanent for the chosen period — it cannot be reversed or shortened. During self-exclusion, your account is fully blocked from all activity, including deposits, withdrawals, and gameplay.
Permanent for period
Loss Limits
Set a ceiling on how much you are willing to lose in a given day, week, or month. Once your loss limit is reached, hbajae will suspend gameplay access for the remainder of the period. Like deposit limits, loss limits are reduced immediately and increased only after a 24-hour review window.
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Reality Check Notifications
Enable periodic on-screen summaries showing your net win/loss position, total time played, and number of bets placed in the current session. Reality checks help you make informed decisions about whether to continue playing based on facts rather than emotion or momentum.
Available Now
How to Activate These Tools

All responsible gaming tools can be activated by logging into your hbajae account and navigating to Account Settings → Responsible Gaming. Alternatively, contact our support team at [email protected] and a team member will apply any limit or restriction on your behalf within one hour.

Recognising Problem Gambling

Warning signs that gambling may be becoming a problem

Problem gambling does not always look the way people expect. It rarely announces itself suddenly — instead, it tends to develop gradually, often without the player fully realising what is happening. The following signs are recognised indicators that gambling behaviour may be moving from recreational into problematic territory. If several of these resonate with you, we strongly encourage you to reach out to our support team or take a break using one of the tools listed above.

  • You spend more money on gambling than you originally planned and find it difficult to stop at a pre-set limit.
  • You chase losses — continuing to play in an attempt to recover money that has already been lost in a session.
  • You feel restless, irritable, or anxious when you are unable to gamble or when you attempt to cut back.
  • You borrow money, sell possessions, or neglect bills and household expenses in order to fund gambling activity.
  • You lie to family members, friends, or colleagues about the amount of time or money you spend on gambling.
  • You use gambling as a way to escape personal problems, relieve stress, manage depression, or cope with anxiety.
  • Gambling is interfering with your work, studies, relationships, or daily responsibilities in Dhaka or elsewhere in Bangladesh.
  • You have previously tried to reduce or stop gambling and found yourself unable to maintain that decision.
If You Recognise These Signs

Recognising a problem is the most important step. Do not wait until the situation worsens. Contact hbajae support at [email protected] to request a self-exclusion or speak to a trained team member who can help you identify the right next step. You are not alone and help is always available.

Six Principles of Safe Play

Guidelines every hbajae player should keep in mind

🎯
Set a Budget Before You Start

Decide in advance the maximum amount you are comfortable spending in a session — an amount you can afford to lose entirely. Never gamble with money set aside for rent, food, bills, or family expenses. Use hbajae's deposit limit tools to enforce this decision automatically.

⏱️
Track Your Time

Time passes quickly during a gaming session. Set a time limit before you begin and stick to it. Use hbajae's session reminders to receive periodic alerts. Take regular breaks — step away, get some fresh air, and return to the platform only when you feel clear-headed and in control.

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Play for Entertainment, Not Profit

The house always maintains an edge over time. While wins are possible and exciting, they should never be counted on as a source of income. Treat the money you deposit as the cost of entertainment — the same way you might spend on a cinema ticket or a meal out in Dhaka. Any winnings are a bonus, not an expectation.

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Never Chase Losses

Chasing losses — increasing bets or continuing to play after a losing run in an attempt to recover what was lost — is one of the most common and most damaging patterns in problem gambling. Accept losses as the natural cost of entertainment and resist the urge to "win it back". When your session budget is gone, stop.

🍶
Do Not Play Under the Influence

Gambling while under the influence of alcohol, medication, or any substance that impairs judgment significantly increases the risk of making poor decisions with money. hbajae recommends playing only when you are fully alert, clear-minded, and in a calm emotional state.

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Protect Minors in Your Household

If children or young adults under 21 live in or visit your home, ensure that your hbajae account credentials are never accessible to them. Use device lock screens, do not save passwords in shared browsers, and log out of your hbajae session whenever you leave your device unattended.

How to Get Help from hbajae

A simple step-by-step process for requesting support

Asking for help is straightforward on hbajae. Whether you want to set a limit, take a break, or exclude yourself entirely, the process takes only a few minutes. Here is how to proceed:

  1. 1
    Log Into Your hbajae Account
    Visit hbajae.app and sign in using your registered username and password. If you are unable to log in, contact support directly by email and a team member will assist you.
  2. 2
    Navigate to Responsible Gaming Settings
    Go to Account Settings and select the Responsible Gaming tab. You will find all available tools listed here — deposit limits, loss limits, session reminders, time-out, and self-exclusion.
  3. 3
    Select Your Preferred Tool
    Choose the tool that best fits your needs. You can apply multiple tools simultaneously — for example, a deposit limit combined with a session time reminder. Each tool has clear instructions on the settings page.
  4. 4
    Confirm Your Selection
    Review your chosen settings carefully. Restrictions that reduce activity (lower deposit limits, time-outs, self-exclusion) take effect immediately upon confirmation. You will receive an email confirmation to your registered address.
  5. 5
    Contact Support If You Need Guidance
    If you are unsure which tool to use, or if you would prefer a team member to apply restrictions on your behalf, email [email protected] with the subject line "Responsible Gaming Request". Our team will respond within one hour, 24 hours a day, 7 days a week.

hbajae operates a strict 21+ age policy. No person under the age of 21 is permitted to register an account, place a bet, play any game, or make any deposit or withdrawal on the hbajae platform. This policy is non-negotiable and is enforced through a combination of date-of-birth declarations at registration and identity verification checks conducted on all accounts.

If hbajae has reason to believe — or is informed by a parent, guardian, or third party — that an account holder may be under 21, the account will be immediately suspended pending identity verification. If verification confirms the account holder is under 21, the account will be permanently closed, all gameplay records deleted, and any deposited funds returned to the originating payment source after deduction of any bonuses claimed.

Parents and guardians are strongly encouraged to use device-level parental controls to prevent minors from accessing gambling websites. Third-party parental control tools are available for most devices and browsers. If you suspect a minor in your household has accessed hbajae, contact [email protected] immediately.

hbajae's in-house responsible gaming support is available 24 hours a day, 7 days a week. Contact us at [email protected] for any responsible gaming enquiry — whether you need help understanding your options, want a limit applied urgently, or simply need someone to talk to about your gambling habits. All conversations are treated with complete confidentiality.

We also encourage players who feel they may be developing a problem to seek support from qualified external organisations and mental health professionals. Speaking to a trusted friend, family member, or healthcare provider about your gambling behaviour is a courageous and positive step. hbajae will always respect and support a player's decision to seek outside help and will cooperate fully with any professional or authority supporting a player's recovery.

Remember: gambling is meant to add fun to your leisure time, not to replace income, relieve stress, or become a central preoccupation. If it starts to feel like more than entertainment, take action early. The tools on hbajae are here, the support team is here, and there is absolutely no shame in using either. 21+ only. Play responsibly.

Play Smart on hbajae

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